"Helping You Reach New Heights"

Alta Vista Insurance Agency

2585 Pio Pico Drive, Suite 100

Carlsbad CA 92008

Privacy Policy


Effective Date: 06/04/2025

Introduction

Alta Vista Insurance Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information, including information collected through SMS communications.

Information We Collect

We may collect the following personal information:

  • Name

  • Phone Number

  • Email Address

  • Mailing Address

  • Other information relevant to insurance services

How We Use Your Information

Your information is used to:

  • Provide insurance quotes and services

  • Communicate with you via SMS and other channels

  • Respond to inquiries and provide customer support

  • Comply with legal obligations

SMS Communications

By providing your mobile number, you consent to receive SMS messages from us related to our services. Message and data rates may apply. You can opt out at any time by replying "STOP" to any message. Text message originator opt-in data and consent will not be shared with third parties.

Information Sharing

We do not share, sell, or disclose your mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as required to provide our services.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us using the information below.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Alta Vista Insurance Agency

2585 Pio Pico Drive

Carlsbad, CA 92008

Phone: (844) 629-1500

Email: [email protected]

Text Messaging Terms & Conditions


SMS Opt-In Policy SMS Terms of use Alta Vista Insurance Agency

TEXT MESSAGING TERMS OF USE

By "Opting In" to or using a “Text Message Service” (as defined below) from Alta Vista Insurance Agency, you accept these Terms & Conditions. This agreement is between you and Alta Vista Insurance Agency or one of its affiliates. All references to "Alta Vista Insurance Agency," "we," "our," or "us" refer to Alta Vista Insurance Agency, 2585 Pio Pico Dr, Carlsbad CA 92008.

DEFINITIONS

"Opting In," "Opt In," and "Opt-In" refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages. "Text Message Service" includes any arrangement or situation in which we send one or more messages addressed to your mobile phone number, including text messages (such as SMS, MMS, or successor protocols or technologies).

CONSENTING TO TEXT MESSAGING

By consenting to receive text messages from us, you agreed to these Text Messaging Terms and Conditions, as well as our general terms and conditions and Privacy Policy , incorporated herein by reference. E-SIGN DISCLOSURE By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by replying STOP. Alta Vista Insurance Agency

TEXT MESSAGE SERVICE PRIVACY POLICY

We respect your privacy. We only use information you provide through this service to transmit your mobile messages and respond to you. This includes, but isn't limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.

WE DON'T SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE SERVICE TO ANY THIRD PARTY.
Text message originator opt-in data and consent will not be shared with third parties.
Nonetheless, we reserve the right always to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. This Text Message Service Privacy Policy applies to your use of the Text Message Service and isn't intended to modify our general “Privacy Policy”, incorporated by reference above, which may govern the relationship between you and us in other contexts.

COSTS OF TEXT MESSAGES

We do not charge you for the messages you send and receive via this text message service. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.

FREQUENCY OF TEXT MESSAGES

This Text Messaging Service is for conversational person-to-person communication between you and our employees. We may send you an initial message providing details about the service. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to generate more text messages from us (such as by sending a HELP request).

OPTING OUT OF TEXT MESSAGES

If you no longer want to receive text messages, you may reply to any text message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. As a person-to-person communication service, opt-out requests are specific to each conversation between you and one of our employees and their associated phone number. After unsubscribing, we may send you confirmation of your opt-out via text message.

CONTACT US

For support, contact us at:
Email: [email protected]

Phone: 1-844-629-1500

Mail: PO BOX 1480 Vista CA 92085-1480

Physical: 2585 Pio Pico Drive, Ste 100, Carlsbad CA 92008


Alta Vista Insurance Agency supplemental privacy advisement regarding EZLynx software


Introduction

All information that you provide through this website portal is being provided to this Insurance Agency (this "Agency"), through its affiliate, Webcetera, LP, a Texas limited partnership dba EZLynx ("we" "us" or "EZLynx"). Note that this Privacy Policy addresses the collection, storage and use of your information by EZLynx only. The use of your information by the Agency may be addressed in a separate privacy policy provided or posted by the Agency. EZLynx is committed to protecting the privacy of our users and we use our best efforts to ensure that the information you submit to us through this website portal remains private and is used only for the purposes set forth herein.

What this Privacy Policy Covers

This policy covers how EZLynx treats personal information that we receive, collect and store, including information related to your past use of our services. Personal information is information about you that is personally identifiable like your name, address, email address, phone number, driver's license number, driver information or other personal information provided to us in connection with your use of this website and our services, and that is not otherwise publicly available.

This policy applies only to EZLynx, creator of the system that assists the Agency in providing its rate quotation services, as well our officers, owners, successors and assigns, but does not apply to the practices of the Agency or companies that EZLynx does not own or control, or to people that EZLynx does not employ or manage. Such other companies or persons may have their own privacy policy, which we encourage you to read and understand.

Information Collection and Use

EZLynx collects personal information when you use this website portal. All information you provide to us is also available to the Agency. When you use this website portal, we ask for information such as your name, email address, birth date, gender, zip code, occupation, driver's license, driving record, and certain other information necessary for to provide you with insurance premium rate quotes. Additionally, we may ask for your address, Social Security number and information about the assets for which you are seeking insurance protection. Once you use our services, you are not anonymous to us.

EZLynx collects information about your insurance policy request and forwards your information to our member insurance carriers for insurance policy rate quote information. They may use this information in order to seek other information in order to provide your rate quote information. That may include credit reports, motor vehicle reports, previous claims activity and other relevant information. The parties providing this information may include affiliated insurance underwriting companies, claims representatives, independent contractors, insurance agents and brokers, and courts and government agencies.

We automatically receive and record information on our server logs from your browser, including your IP address, cookie information and the page you request. We use the collected information for the following general purposes: to fulfill your insurance rate quote request, customize the advertising and content you see, improve our services, contact you, conduct research, provide anonymous reporting for internal and external purposes, and for certain other analytical purposes. Our analysis produces "cumulative output" and does not show, display or report specific personally identifiable information.

Information Sharing and Disclosure

We do not sell, share, license or provide personal information about you to any other people or nonaffiliated companies other than to those carriers from which we request insurance policy rate quotes, on your behalf, and with the insurance agency that is acting on your behalf. In connection with our provision of your information, note that:

(a) We will provide the information to trusted partners who work on our behalf and are under confidentiality agreements. These companies or contractors may use your personal information to help us provide services to you.(b) We will respond to subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.(c) We will transfer information about you if we are acquired by or merged with another company. In that event, we will post appropriate notifications on this privacy policy before your information is transferred and becomes subject to a different privacy policy.

Confidentiality and Security

We will maintain the confidentiality of the information that we collect during your visit to our website. We do this by maintaining internal practices that help to protect the security and confidentiality of this information and by limiting access to personal information about you to employees who we reasonably believe need to come into contact with that information to provide products and services to you or in order to do their jobs.

Cookies

As is common practice with websites, we use cookies to enhance your web viewing experience. A "cookie" is a small text file that a website can place on your computer's hard drive in order, for example, to collect information about your activities on the site or to recognize your computer in the future. The cookie transmits this information back to the website's computer which, generally speaking, is the only computer that can read it.

When you log onto our website, our website system assigns you a unique identification number and records that number in the cookie file for your computer. Then, when you visit us again, we are able to read this number to help gain prompt access to your information. The cookie can help ensure that your information is kept accurate and also, as a matter of convenience, keeps you from having to re-enter certain personal and identifying information. Despite its existence, the cookie will not be associated with any personal information about you and EZLynx will not be able to identify you personally online. The information stored in the cookie is in an encrypted format and cannot be read without the encryption key.

While we believe that certain cookies enhance your web experience with our website, you have the option of setting your web browser to reject cookies. However, doing so may negatively impact the performance of this website.

Changes to this Privacy Policy

We may, from time to time, update this policy. We will prominently post on this policy page, the date and content of any significant changes in the way we treat personal information.

Disclaimer

The security of all information associated with our users is an important concern to us. As stated above, we exercise care in providing secure transmission of your information from your computer to our, and our affiliates', servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any personal information you transmit to us or from our online products and services, and you do so at your own risk. Once we receive your transmission, we, including our affiliates, use industry standard efforts to safeguard the confidentiality of your personal information, such as firewalls and secure socket layers. However, "perfect security" does not exist on the Internet.

Acceptance of Privacy Policy Terms

By using this website, you acknowledge your agreement with EZLynx's privacy policy. IF YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT USE THIS WEBSITE. Your continued use of EZLynx's website following the posting of changes to these terms will mean you accept those changes.

General

This privacy policy is governed by the internal substantive laws of the State of Texas, without regard to its conflicts of law principles. Jurisdiction for any claims arising under the terms and conditions of this privacy policy shall lie exclusively with the state and federal courts of the State of Texas, in the County of Dallas. If any provision of this privacy policy is found to be invalid by a court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this privacy policy, which shall remain in full force and effect.

LIMITATION OF LIABILITY

EZLYNX WILL NOT BE RESPONSIBLE FOR ANY DAMAGES OR INJURIES THAT ACCOMPANY OR RESULT FROM YOUR USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DAMAGES OR INJURY CAUSED BY ANY: (a) USE OF (OR INABILITY TO USE) OUR WEBSITE; (b) USE OF (OR INABILITY TO USE) ANY SITE TO WHICH YOU HYPERLINK FROM OUR WEBSITE; (c) FAILURE OF PERFORMANCE; (d) ERROR; (e) OMISSION; (f) INTERRUPTION; (g) DEFECT; (h) DELAY IN OPERATION OR TRANSMISSION; (i) COMPUTER VIRUS; OR (j) LINE FAILURE. EZLYNX IS NOT LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES, WHICH ARE DAMAGES INTENDED TO COMPENSATE SOMEONE DIRECTLY FOR A LOSS OR INJURY, DAMAGES REASONABLY EXPECTED TO RESULT FROM A LOSS OR INJURY, OR OTHER MISCELLANEOUS DAMAGES AND EXPENSES RESULTING DIRECTLY FROM A LOSS OR INJURY. FURTHERMORE, EXCEPT AS PROVIDED BELOW, EZLYNX IS NOT LIABLE EVEN IF WE HAVE BEEN NEGLIGENT OR IF OUR AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR BOTH.

HOWEVER, IN CERTAIN STATES WHERE THE LAW MAY NOT ALLOW US TO LIMIT OR EXCLUDE LIABILITY FOR THESE INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY AND YOU MAY HAVE THE RIGHT TO RECOVER THESE TYPES OF DAMAGES. IN ANY EVENT, THE LIABILITY OF EZLYNX TO YOU FOR ALL LOSSES, DAMAGES, INJURIES AND CLAIMS OF ANY KIND, WHETHER THE DAMAGES ARE CLAIMED UNDER THE TERMS OF A CONTRACT, OR THEY ARE CLAIMED TO BE CAUSED BY NEGLIGENCE OR OTHER WRONGFUL CONDUCT OR ANY OTHER LEGAL THEORY, WILL NOT BE GREATER THAN THE AMOUNT YOU HAVE PAID TO ACCESS OUR SITES.

DISCLAIMER

THE MATERIAL ON AND PROVIDED THROUGH THIS WEBSITE IS PROVIDED ON AN "AS IS" BASIS. THIS MEANS THAT WE DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES ABOUT THE MATERIAL IN THE SITES. THIS INCLUDES, BUT ITS NOT LIMITED TO, WARRANTIES THAT: (a) THE MATERIAL IS OF ANY PARTICULAR LEVEL OF QUALITY OR IS FIT FOR A PARTICULAR PURPOSE; (b) THAT THE FUNCTIONAL ELEMENTS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE; (c) THAT DEFECTS WILL BE CORRECTED; (d) THAT OUR SITE, OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS OR CONDITIONS; OR (e) THAT INFORMATION CONTAINED IN THE SITE IS ACCURATE AS OF ANY PARTICULAR DATE.

Questions and Suggestions

If you have any questions or suggestions regarding our privacy policy, please contact us at:

Alta Vista Insurance Agency

Attn: Legal Department

2505 Pio Pico Dr, Ste 100

Carlsbad, CA 92008

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Contact

Florida Address

Alta Vista Insurance Agency
601 Heritage Drive, Suite 114A
Jupiter, FL 33458

Florida Map

601 Heritage Dr ste 114a, Jupiter, FL 33458, USA

Payment & Mailing Address

Alta Vista Insurance Agency
P.O. Box 1480
Vista, CA 92085-1480

Fax: +1 (760) 630-1597

Trusted Choice Independent Insurance Agents

California Address

California Map

2585 Pio Pico Dr suite 100, Carlsbad, CA 92008, USA

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